Returns & Exchanges

At Tower 28 Beauty, we want you to love your products as much as we do, but we understand that sometimes a formula might not be the perfect match for your skin. We offer a 30-day window for returns and exchanges on all items purchased directly from our website.

Return Process

• 1.
  Visit the Returns Portal

  Head to our online return center and enter your order number and shipping zip code to start the process.

• 2.
  Select Your Items

  Choose the specific products you wish to return or exchange and provide a brief reason for the request.

• 3.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided and securely pack your items in their original packaging.

• 4.
  Ship and Refund

  Drop your package off at any authorized carrier location; your refund or exchange will be processed within 7-10 business days of receipt.