Frequently Asked Questions

Everything you need to know about sensitive skin-friendly beauty.

Are Tower 28 products safe for sensitive skin?

Yes! All our products are 100% clean, non-irritating, and designed to follow the National Eczema Association guidelines, making them safe for even the most sensitive skin types.

Is Tower 28 Beauty vegan and cruelty-free?

Absolutely. We are a PETA-certified cruelty-free brand and all of our formulas are 100% vegan, containing no animal-derived ingredients.

What is your return policy?

We want you to love your glow! If you are not satisfied with your purchase, we accept returns on gently used items within 30 days of the delivery date.

How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days to arrive.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to bring Tower 28 to more countries in the near future!

How can I check the status of my order?

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey to your doorstep.